Frequently Asked Questions

Everything you need to know about your Dooney & Bourke experience.

How can I track my order?

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for handbags?

We accept returns of unused, unworn merchandise with original tags attached within 30 days of delivery. Please note that a standard shipping and handling fee may be deducted from your refund.

Do you offer a warranty on your products?

Yes, Dooney & Bourke products are protected by a one-year guarantee against craftsmanship defects. We offer repair or replacement services for items purchased through authorized retailers.

How do I care for my leather bag?

Care instructions vary by collection. Generally, our Florentine and Pebble Grain leathers can be cleaned with a soft damp cloth, while suede requires a specialized brush. Avoid using commercial polishes or chemical cleaners.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I cancel or modify my order after it is placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been submitted. You may return the item once it arrives.